Right of Withdrawal Information
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you (who is not the carrier) received the goods.
To exercise your right of withdrawal, please send me a clear statement of your decision to withdraw from the contract - e.g. by email to:
info@minaeluna.de
Please note:
The mere return of the goods without prior notification is not considered a withdrawal.
The withdrawal should be sent to:
Marina List-Ahlers
Bahnhofstr. 33
24601 Wankendorf
Please ensure that the return shipment is carefully packed to avoid transport damage.
Consequences of withdrawal:
If you completely withdraw from this contract, we will refund all payments you have made,
including the original standard shipping costs (but not any express or additional costs).
The refund will be made using the same payment method you used for the original transaction,
without delay and at the latest within fourteen days from the date of receipt of your withdrawal declaration.
We may refuse the refund until we have received the goods back
or until you have provided proof that you have sent them back - whichever is earlier.
You must return the goods to us without delay and at the latest within fourteen days of your withdrawal.
The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
Unpaid shipments cannot be accepted.
Note on partial returns:
In the case of partial returns, the contract for the retained goods remains valid.
In this case, the original shipping costs will not be refunded.
If you return goods due to a defect, fault or error,
we will, of course, cover all shipping costs (there and back).
Note on partial returns:
From €99, we ship your order free of charge.
If you return part of your order and the value of the retained items falls below €99 as a result, the regular shipping costs of €6.49 will be charged retrospectively. We ask for your understanding - this allows us to maintain fair prices even for smaller orders.
You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their quality, characteristics and functionality.
Note on free gifts:
Free gifts as part of our gift promotion are tied to the respective minimum order value. If you exercise your right of withdrawal and return part of your order so that the remaining order value falls below the minimum order value required for the selected gift, the free gift must also be returned.
End of cancellation policy
Sample withdrawal form
I hereby withdraw the contract concluded by me for the purchase of the following goods:
Ordered on: _______________________
Received on: _______________________
Name of the consumer:
Address of the consumer:
Signature of the consumer
(only for notification on paper)
Date: _______________________
